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Privacy Policy

Last Updated: 25/07/24

1. Introduction

Halo Tuition Academy ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website www.halotuition.co.uk.

2. Information We Collect

We collect the following types of information:

2.1. Personal Information:

  1. 2.1.1. Name
  2. 2.1.2. Contact information (email address, phone number, home address)
  3. 2.1.3. Date of birth
  4. 2.1.4. Academic records
  5. 2.1.5. Payment information

2.2. Non-Personal Information:

  1. 2.2.1. Browser type
  2. 2.2.2. IP address
  3. 2.2.3. Operating system
  4. 2.2.4. Website usage data

3. How We Collect Information

We collect information through:

  1. 3.1. Direct interactions (when you register for our services or contact us)
  2. 3.2. Automated technologies (cookies, server logs)
  3. 3.3. Third parties (with your consent)

4. How We Use Your Information

We use your information to:

  1. 4.1. Provide and improve our tutoring services
  2. 4.2. Process payments
  3. 4.3. Communicate with you about our services
  4. 4.4. Respond to your inquiries
  5. 4.5. Comply with legal obligations

5. Data Sharing and Disclosure

We may share your information with:

  1. 5.1. Service providers (e.g., payment processors)
  2. 5.2. Educational institutions (with your consent)
  3. 5.3. Law enforcement agencies (when required by law)

We do not sell your personal information to third parties.

AI assistant (chat and voice): our website chat and optional voice call feature are answered by an artificial intelligence assistant. Messages you type and, if you choose to start a voice call, your audio are processed by OpenAI (our AI service provider) solely to generate responses. Voice calls require your explicit confirmation before your microphone is used, and Halo Tuition does not record or store call audio. Chat message text may be stored by us to improve the quality of our answers. Please do not share sensitive personal information through the AI assistant.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Under GDPR and other applicable data protection laws, you have the right to:

  1. 7.1. Access your personal data
  2. 7.2. Rectify inaccurate data
  3. 7.3. Request erasure of your data
  4. 7.4. Restrict processing of your data
  5. 7.5. Data portability
  6. 7.6. Object to processing of your data

To exercise these rights, please contact our Data Protection Officer at office@halotuition.co.uk.

8. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

9. Cookies

We use necessary cookies to operate the website (for example security and basic functionality). With your consent, we also use analytics cookies via Google Analytics 4 (GA4) to understand how visitors use the site, including approximate geography, traffic sources, and popular pages. Analytics cookies are optional and are only set after you accept them in our cookie banner. You can change your choice at any time using the cookie icon control on the website, or through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

12. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Academic records are typically retained for 7 years after a student leaves our academy.

13. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt out of these communications at any time.

14. Data Protection Officer

For any questions or concerns regarding this Privacy Policy or our data practices, please contact our office at office@halotuition.co.uk.

15. Complaints

If you have concerns about our data practices, you have the right to make a complaint to your local data protection authority.

16. Entire Policy Agreement

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.